... and it feels like a regular weekday to me. The only exception is the Wife is at home. Nothing on my calendar for this weekend, so no idea what will be going on.
I went up to Safelite yesterday, and within 30 minutes, the car was fixed. The Manager was the only one that dealt with me. The whole ordeal would have ended just fine, if he had just apologized, fixed it, and sent me on my way. But no, he opened his mouth. Before he looked at it, the cause was a "false positive" as they take of a picture of the calibration results for the file, and mine should all was working fine. I shrugged, I mean I know stuff happens. After he brought the car back out, the excuse was a "broken cord" that after the picture, and they were replacing the mirror panel, etc., that he has a bunch of new trainees, and he must have been busy with one of the others when this tech did my car. I still didn't care, even though I know stuff happens sometimes. He made a comment along the lines of 'I wish you would have contacted me first instead of writing a bad review'. I looked him straight in the eye, 'I didn't write a review for you yet. I filled out a survey about my visit. The 2-star review you are getting now is a bonus as it was going to be 1-star, but you fixed it.
So it seems some of the IOP sessions are paying off. I went through some things that we covered under Anger, and did not straight out attack Safelite angerly like I normally would have back in the day.
... and that is all I have today.
PeacE
1 comment:
Glad you got it fixed. Ironically, I talked a bit about anger today - but I typed it before I read this blog. Love you!
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